Stephen Curry Joins Simplicity, Palo Alto Startup Building Super App for Cities READ MORE

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Customer Success Specialist

  • Palo Alto, CA | Bratislava, SK
  • Full-Time / Freelance
  • Negotiable

About Simplicity

We at Simplicity are building a new smart way of how cities and municipalities connect with their citizens. Become a key member of our early team to have a significant impact on building a great product. We are now looking for Frontend Engineers to build our web-based and native applications already used daily by thousands of people around the world.

What you will do:

  • You will own the entire relationship with assigned clients (cities), including onboarding, implementation, training, adoption, retention, and satisfaction
  • Drive expansion and adoption of the Simplicity App
  • Review the customer journey, develop and maintain customer-success strategies and best practices
  • Serve as day-to-day contact for assigned cities and build trustful relationships with its’ representatives
  • Maintain existing customer-success metrics and data

Who are we looking for?

  • You have excellent communication skills (verbal and written)
  • Experience in communications, marketing, sales, account management, or customer success
  • Analytical and process-oriented mindset
  • You are fluent in English (C1 level)

Download the app
and find your city

  • Google Play
  • APP Store